This Acceptable Use Policy (the "AUP") sets out the rules that apply to your use of pixly and to anyone who connects to a Server you operate. The AUP is part of, and is incorporated by reference into, the Terms of Use. A material violation of the AUP is a material breach of the Terms of Use.
§1. Scope & Responsibility
This AUP applies to you, to anyone you authorize to access your Account, and to all players who connect to a Server you operate. As the User who provisioned the Server, you are responsible for the conduct of every player who joins it, including how the Server is moderated, what content is generated on it, and how player reports are handled.
§2. Minecraft EULA Compliance
You must comply at all times with the Minecraft End User License Agreement and the Minecraft Commercial Use Guidelines published by Mojang/Microsoft. In particular, you must not:
- host or operate any Server that knowingly accepts connections from cracked, pirated, or other unauthorized Minecraft clients;
- configure your Server in online-mode=false in a manner that facilitates unauthorized access to Minecraft;
- sell or auction in-game items, abilities, or other content that confers a gameplay advantage over players who have not paid you ("pay-to-win"), in violation of the Minecraft Commercial Use Guidelines;
- monetize Minecraft gameplay in any other manner that violates Mojang/Microsoft's terms; or
- infringe Mojang's, Microsoft's, or any other party's intellectual property rights.
§3. Illegal Content & Activity
You must not use the Service to host, transmit, link to, advertise, store, or facilitate any content or activity that is unlawful where you or the affected player is located, or under the laws of the United States of America. This includes, without limitation:
- child sexual abuse material or content that sexually exploits, abuses, or endangers minors in any form;
- content that supports, promotes, glorifies, or facilitates terrorism, mass violence, or violent extremist organizations;
- content or activity that facilitates human trafficking, forced labor, or the exploitation of vulnerable persons;
- the unlawful distribution of controlled substances, firearms, or other regulated goods;
- fraud, phishing, identity theft, financial scams, or unauthorized access to computer systems or credentials;
- intellectual-property infringement (other than as protected fair-use or fair-dealing).
Reports involving suspected child sexual abuse material will be referred to the National Center for Missing & Exploited Children (NCMEC) or to the equivalent authority in the jurisdictions affected, in accordance with applicable law.
§4. Harmful, Abusive & Hateful Conduct
You must not use the Service to host or facilitate:
- content that promotes hatred or violence against any individual or group based on a protected characteristic (including race, ethnicity, national origin, religion, caste, sexual orientation, sex, gender identity, disability, or serious disease);
- targeted harassment, threats, stalking, doxxing (publishing private personal information without consent), or coordinated brigading;
- content that promotes self-harm or suicide, including pro-eating-disorder content;
- non-consensual sexual content or content sexualizing real people without their consent.
§5. Network Abuse
You must not use the Service to perform or facilitate:
- denial-of-service (DoS), distributed denial-of-service (DDoS), or other availability attacks;
- network scanning, port scanning, vulnerability scanning, or penetration testing of any system you do not have express written authorization to test;
- unauthorized credential stuffing, brute-force authentication attempts, or other attacks against any system;
- the operation of open proxies, open relays, anonymizing exit nodes, or other infrastructure intended to obscure the source of network traffic;
- unsolicited bulk email or any other form of spam, phishing, or fraudulent message;
- aggressive scraping or crawling of any service or website you do not own or have express permission to scrape.
§6. Resource Abuse
The Service is provisioned for the purpose of hosting Minecraft: Java Edition servers. You must not:
- mine, validate, or otherwise compute cryptocurrencies or blockchain consensus algorithms using the compute or network capacity of any Server you provision;
- run general-purpose distributed-computing workloads, AI/ML training or inference workloads, video transcoding workloads, or any workload whose primary purpose is consuming compute capacity rather than hosting a Minecraft server;
- deploy automated mechanisms ("wake-keepers" or similar) for the purpose of artificially keeping a Server awake to extract more billable activity, evade the auto-stop mechanism, or otherwise game the billing system;
- attempt to circumvent, defeat, or interfere with any quota, limit, isolation boundary, monitoring system, or billing mechanism we operate.
§7. Mods, Plugins & Third-Party Content
You are responsible for the third-party mods, modpacks, plugins, datapacks, resource packs, and any other content you install on a Server. You must not install or distribute content that:
- contains malware, backdoors, ransomware, spyware, keyloggers, or similar malicious code;
- is designed to exfiltrate credentials or personal data from players who connect to your Server;
- exploits known security vulnerabilities for unauthorized access to systems beyond your own Server;
- infringes the intellectual property rights of others.
If we become aware that a specific mod, modpack, plugin, or piece of third-party content is in violation of this AUP or is materially harmful to the security of the Service, we may block or quarantine it, in our reasonable discretion and with reasonable notice where practical.
§8. Player Conduct & Moderation
You are responsible for moderating the conduct of players who connect to a Server you operate. We expect you to:
- publish or otherwise make available clear server rules to your players, especially for Servers open to invited communities;
- act on credible reports of abuse, harassment, illegal content, or other AUP-prohibited conduct on your Server in a reasonable and timely manner; and
- use the whitelist, operator, and ban tools we provide to enforce your rules.
If we receive an abuse report concerning your Server that you do not address within a reasonable time, or if we believe the conduct in question creates a material risk to the Service or third parties, we may suspend or terminate your Server in addition to (or instead of) taking direct moderation action.
§9. Account & Service Abuse
- One Account per person. Do not create multiple Accounts to evade rate limits, suspensions, or terminations.
- Do not share Account credentials. If you want to share administration of a Server with someone else, use the in-product collaboration features we offer (if any) rather than sharing your sign-in.
- Do not use automation (bots, scripts, headless browsers) to interact with the dashboard or our APIs in a manner that imposes unreasonable load or circumvents intended user interfaces. Programmatic use should go through our documented APIs.
§10. Payment Fraud & Chargebacks
Payment fraud is treated as a serious violation of this AUP. Without limitation, you must not:
- top up your Wallet using a payment instrument you are not authorized to use;
- make a top-up while intending to file a chargeback or payment dispute regardless of whether you receive the Service;
- file a chargeback or payment dispute before first contacting us at support@pixly.gg to attempt a refund through the procedure described in the Terms of Use.
Where we incur chargeback fees, fraud investigation costs, or losses as a result of a payment fraud violation, those amounts may be deducted from any unused Wallet balance and may, where permitted by law, be pursued as a debt against you.
§11. Reporting Abuse
If you believe a Server hosted on the Service is violating this AUP, please report it to abuse@pixly.gg with as much detail as you can safely provide: the Server identifier or address, the nature of the abuse, the time of the activity, and any evidence (screenshots, logs, message excerpts).
We will review reports and may share relevant report contents with the operator of the reported Server unless doing so would create a safety, security, legal, or investigative risk. We will not knowingly share information that identifies a reporter where the reporter has asked to remain anonymous, except where required by law.
§12. Enforcement
We enforce this AUP using a range of measures that may include, in our reasonable discretion:
- a private warning;
- temporary suspension of a specific Server;
- temporary suspension of your Account;
- permanent termination of one or more Servers or your entire Account;
- removal or quarantine of specific content;
- referral of the matter to law enforcement, regulatory authorities, or specialized child-safety hotlines, where required by law or where we reasonably believe a referral is appropriate.
We typically choose the least disruptive measure that adequately addresses the violation. However, for severe violations — including, without limitation, child sexual abuse material, an active ongoing attack on a third party, or repeated material violations — we may suspend or terminate immediately and without warning.
Appeals. If we take an enforcement action against your Account or a Server you operate, you may appeal by emailing legal@pixly.gg within thirty (30) days of the action. Your appeal should identify the affected Account or Server, the enforcement action you are appealing, and the reasons you believe the decision was incorrect, along with any supporting evidence you can safely provide. We will route appeals to a reviewer who was not involved in the original decision ("fresh-eyes review") and aim to issue a written response within fifteen (15) business days of receiving all information we reasonably need to evaluate the appeal. Longer timelines may apply where the underlying matter involves an ongoing safety, security, or law-enforcement issue, in which case we will tell you that a longer timeline applies and (where appropriate) why. Nothing in this paragraph extends or shortens any statutory complaint or appeal timeline you may have under the law of your country of residence; those timelines run independently of this process.
§13. Changes to This Policy
We may update this Acceptable Use Policy from time to time. The "Last updated" date at the top of this page reflects the date of the most recent revision. For material changes, we will give reasonable advance notice as described in the Terms of Use. Your continued use of the Service after the effective date of a change constitutes acceptance of the revised Acceptable Use Policy.
Abuse reports: abuse@pixly.gg. General support: support@pixly.gg. Legal: legal@pixly.gg. Postal address and full company details: Contact.